Terms and Conditions

Q?

Returns Policy

A.

Since all of our products are custom made, we only offer returns for defective products.  Returns of defective product must be initiated within 45 days of shipment.  To initiate a return, email sales@sandpaperamerica.com with your order number and reason for requesting a return.  Once the return is approved, the customer is responsible to ship the product to our warehouse at 1728 E. New York Street, Indianapolis, IN  46201.  A restocking fee of 15% or $25.00, whichever is greater, may apply unless Sandpaper America has been determined to be at fault.  Once the product has been received and processed, the customer's payment will be refunded in the form it was received.

Q?

Payment Terms

A.

All website orders are paid via credit card at time the order is submitted.  For most other orders (not online), the terms are Net 30. Any invoice which is not paid within 45 days will be considered delinquent and therefore subject to interest charges, and any additional in-house orders will be put on hold until all past due invoices have been paid in full.

Q?

Quantity Variance

A.

Due to the nature of manufacturing, Sandpaper America reserves the right to over- or under-ship each item quantity by up to 10% unless exact quantities are specified at the time of ordering.

Q?

Cancellation Policy

A.

Since our products are custom made, customers who wish to cancel their order must do so before we have started working on it.  After work has started, a 15% surcharge will apply.  Funds will be refunded in the form it was received.

Q?

Shipping Terms

A.

All products available on the web site for purchase can be shipped to any state in the Continental U.S. (which excludes Hawaii and Alaska)

We offer the following shipping options:

  • Free In Store Pickup
  • $10 Flat Rate Shipping: Available for all orders less than $600
  • Free Shipping:  Available for all orders over $600

Orders usually ship within approximately 1 week of payment being received.  Customer will receive a UPS tracking code via email as soon as their order is shipped.

Q?

Other Terms and Conditions

A.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Sandpaper America’s prior written consent.